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Genius Product Support - NetScroll 110

7. I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver. 1. Update your USB Device Driver on Device Manager. 2. Restart your PC and unplug the USB cable again. 3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable. You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

8. Why does the Genius App show Searching Genius Devices after I start this App?

The reasons as below:One is that there is no Genius mouse/Keyboard, plugged in the computer.The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

9. How to change the Genius App language preferences?

Click Settings under About my App, and you can change the App skin and language.Smart Genius App provides Light and Dark options for you to change the App Skin.Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

11. In my Genius App interface, why there is a warning icon besides the Firmware Update menu of my device name?

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device. Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer. We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

20. How to uninstall SmartGenius APP properly?

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGeniusWindows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGeniusMAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

global.geniusnet.com

Поддержка продукции Genius - NetScroll 110

Вопросы-Ответы

7. I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver. 1. Update your USB Device Driver on Device Manager. 2. Restart your PC and unplug the USB cable again. 3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable. You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

8. Why does the Genius App show Searching Genius Devices after I start this App?

The reasons as below:One is that there is no Genius mouse/Keyboard, plugged in the computer.The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

9. How to change the Genius App language preferences?

Click Settings under About my App, and you can change the App skin and language.Smart Genius App provides Light and Dark options for you to change the App Skin.Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

11. In my Genius App interface, why there is a warning icon besides the Firmware Update menu of my device name?

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device. Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer. We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

20. How to uninstall SmartGenius APP properly?

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGeniusWindows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGeniusMAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

ru.geniusnet.com

Поддержка продукции Genius - NetScroll 100

Вопросы-Ответы

7. I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver. 1. Update your USB Device Driver on Device Manager. 2. Restart your PC and unplug the USB cable again. 3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable. You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

8. Why does the Genius App show Searching Genius Devices after I start this App?

The reasons as below:One is that there is no Genius mouse/Keyboard, plugged in the computer.The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

9. How to change the Genius App language preferences?

Click Settings under About my App, and you can change the App skin and language.Smart Genius App provides Light and Dark options for you to change the App Skin.Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

11. In my Genius App interface, why there is a warning icon besides the Firmware Update menu of my device name?

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device. Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer. We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

20. How to uninstall SmartGenius APP properly?

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGeniusWindows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGeniusMAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

ru.geniusnet.com

Поддержка продукции Genius - NetScroll 110X

Вопросы-Ответы

7. I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver. 1. Update your USB Device Driver on Device Manager. 2. Restart your PC and unplug the USB cable again. 3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable. You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

8. Why does the Genius App show Searching Genius Devices after I start this App?

The reasons as below:One is that there is no Genius mouse/Keyboard, plugged in the computer.The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

9. How to change the Genius App language preferences?

Click Settings under About my App, and you can change the App skin and language.Smart Genius App provides Light and Dark options for you to change the App Skin.Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

11. In my Genius App interface, why there is a warning icon besides the Firmware Update menu of my device name?

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device. Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer. We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

20. How to uninstall SmartGenius APP properly?

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGeniusWindows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGeniusMAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

ru.geniusnet.com

Genius Product Support - NetScroll 100

7. I got a USB Device Not Recognized in Windows error message in OS, when I plug the device into laptop/PC. How do I solve this? Can you send me the driver?

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver. 1. Update your USB Device Driver on Device Manager. 2. Restart your PC and unplug the USB cable again. 3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable. You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

8. Why does the Genius App show Searching Genius Devices after I start this App?

The reasons as below:One is that there is no Genius mouse/Keyboard, plugged in the computer.The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

9. How to change the Genius App language preferences?

Click Settings under About my App, and you can change the App skin and language.Smart Genius App provides Light and Dark options for you to change the App Skin.Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

11. In my Genius App interface, why there is a warning icon besides the Firmware Update menu of my device name?

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device. Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer. We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

20. How to uninstall SmartGenius APP properly?

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGeniusWindows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGeniusMAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

global.geniusnet.com


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